|
Welcome to Twelve Steps Housing, where compassion meets community. We are dedicated to providing safe and supportive accommodation for vulnerable adults at risk of homelessness. Our residents come from diverse backgrounds, often facing challenges such as substance misuse or mental health issues. At Twelve Steps Housing, we believe in prioritising recovery and empowering our residents to achieve independence by offering assistance with their housing needs. Our unique model is centered on fostering self-reliance and self-empowerment, guiding individuals towards a path of dignity and positivity as they work towards rebuilding their lives.
About
TWELVE STEPS
Transforming lives, one step at a time.
|
Hello
A Welcome from our Director
"Welcome to Twelve Steps Housing, your trusted partner on the path to recovery and transformation.
On behalf of our dedicated team, I extend a warm welcome to you as you embark on this journey towards healing and wellness.
At TSH, we understand the courage it takes to seek support and take the first steps towards change. Our organisation is built on the principles of the "Twelve Steps", providing a supportive and empowering environment where individuals can find strength, hope, and a renewed sense of purpose. Whether you are facing challenges with substance misuse, mental health, or other life obstacles, know that you are not alone.
Our team of compassionate professionals is here to guide and support you every step of the way. Together, we will navigate the path to recovery, celebrate your successes, and overcome obstacles with resilience and determination. Thank you for choosing TSH as your partner in this transformative journey.
Welcome to our community of healing and hope!"
Shaping the future
Mission
At Twelve Steps, our supported living program is revolutionising the lives of vulnerable adults. We create a secure, nurturing environment where individuals can flourish and reach their potential. We firmly believe that everyone deserves the chance to live a fulfilling, independent life, regardless of their past or present struggles. Our program not only meets immediate needs but also cultivates long-term stability and success by empowering individuals with the tools and resources needed to tackle life's obstacles with confidence and resilience. By championing independence, dignity, and self-reliance, we are not just offering housing but also building the groundwork for a brighter tomorrow for vulnerable adults in our community. Together, we are forging a future where every individual can prosper and make positive contributions to society.
From experienced counsellors to skilled therapists and dedicated support workers, our diverse team brings together a range of expertise to provide comprehensive support tailored to your needs. In addition to providing unparalleled support, we boast a dedicated in-house team of talented professionals specialising in compliance, maintenance, and administration. Our compliance team ensures strict adherence to all regulatory standards and legal requirements, guaranteeing the safety and well-being of all individuals on our programme while mitigating risks in their supported accommodations. Meanwhile, our maintenance team diligently maintains our facilities to the highest standards, and are on hand for Managing Agents to use them in emergencies should the need arise! Ensuring a safe and comfortable living environment for all. Supported by our efficient administration team, we streamline operations, manage resident records, and facilitate seamless communication within our organisation, ensuring that all individuals receive the highest quality support at all times.
Trust Our Talent!
Support workers
Our dedicated support workers are the backbone of our establishment, providing invaluable assistance and guidance to those on our programme on a daily basis. With compassion and expertise, they offer personalised support tailored to the unique needs and goals of each individual. From coaching daily tasks such as meal preparation and personal care to providing strategic plans to moving on into society, our support workers are committed to enhancing the quality of life and promoting independence for all clients. They foster a nurturing and inclusive environment where residents feel valued, respected, and empowered to achieve their full potential. Whether it's advocating for residents' rights, coordinating services with external agencies, or simply lending a listening ear, our support workers go above and beyond to ensure that every resident receives the support they need to thrive in our community.
housing officers
Our housing officers play a pivotal role in ensuring the smooth operation and overall well-being of our supported living accommodation. With their keen attention to detail and commitment to resident satisfaction, they oversee day-to-day management of properties we are given to manage, ensuring that they are safe, secure, and well-maintained. From conducting regular property inspections and addressing maintenance issues promptly to liaising with external contractors and coordinating move-ins and move-outs on behalf of managing agents, our housing officers ensure that residents have a comfortable and welcoming environment to call home. Additionally, they serve as a point of contact for residents, addressing any concerns or queries they may have and providing guidance on tenancy-related matters. With their dedication and expertise,
SUBSTANCE ABUSE EXPERTS
Leveraging a profound understanding of the intricacies of substance misuse, our experts deliver tailored interventions to assist clients along their path to recovery. Through personalised counselling, group therapy, and educational workshops, our experts aid clients in developing coping mechanisms, enhancing resilience, and addressing root causes contributing to their addiction. Working closely with residents, they craft personaliSed recovery plans to encourage enduring sobriety and well-being. Furthermore, our substance misuse expert serves as a bridge between residents and external treatment providers, ensuring seamless access to supplementary support services and resources when necessary. Through their skill and unwavering commitment, they play a crucial role in cultivating a supportive and empowering atmosphere where clients can achieve sustainable positive transformations and lead enriching lives free from addiction.
PSYCHIATRIC NURSE
With their specialiSed training and deep understanding of psychiatric disorders, our in-house nurses provide comprehensive assessment, monitoring, and intervention to ensure the mental well-being of clients. Through regular consultations and therapeutic interventions, they help residents navigate their mental health concerns and develop effective coping strategies. Additionally, our psychiatric nurses collaborate closely with client's, healthcare providers, including psychiatrists and therapists, to ensure coordinated care and optimal treatment outcomes. With their expertise and dedication, our psychiatric nurse contributes to creating a supportive and nurturing environment where clients can thrive and achieve their goals.
social worker
Our social worker is an essential member of our team, providing invaluable support and advocacy to clients facing a variety of challenges. With their extensive training and expertise in social work, they offer personaliSed assistance to residents in navigating complex social systems and accessing vital resources. They conduct thorough assessments to identify client needs and develop individualiSed care plans aimed at promoting their overall well-being. Whether assisting with housing applications, connecting clients with community support services, or providing emotional support and counselLing, our social worker plays a crucial role in helping clients overcome barriers and achieve their goals. Additionally, they serve as a liaison between clients and external agencies, ensuring that clients receive the support and services they need to thrive in our community.
Admin team
Administrators in Twelve Steps Housing play a crucial role in ensuring smooth operations and resident support. Their responsibilities include managing housing benefit claims by completing and submitting forms, liaising with local authorities, and ensuring payments are processed accurately and on time. They assist in conducting risk assessments and drafting personaliSed support plans for clients, ensuring their needs are met effectively. Additionally, administrators handle day-to-day communication, maintain accurate records, and provide vital coordination to uphold the quality and compliance of our services. Their work ensures residents receive the financial and practical support essential for their recovery and stability.
